Refund rules are the small print people skip until something goes wrong. This page sets ours out in plain language, line by line, so you know before you pay what is and isn't covered. Everything here comes from our published cancellation and refund policy and our terms and conditions. Where those pages are silent on a question, we say so and point you to support rather than guessing. If this guide and the policy page ever differ, the policy page is what applies.
Refund policy: key facts
| Question | What our policy says |
|---|---|
| When do I get a full refund? | Not delivered within 3 hours of payment; PNR invalid or not verifiable on the airline website at delivery; our mistake in name, date or route.[1] |
| When is there no refund? | Changed plans after delivery; visa refused; airline cancelled the PNR after its validity period; booked too early and the PNR expired before the appointment.[1] |
| How do I ask? | Email support@dummyticketprice.com or WhatsApp +91 9986491066 with your Order ID.[1] |
| How fast is it processed? | Approved refunds are processed within 24 hours.[1] |
| When does the money arrive? | Back to the original UPI, card or bank method within 5 to 7 business days, depending on your bank.[1] |
| How long is a reservation valid? | Up to 2 weeks, with the exact period set by the airline.[1][2] |
When do you get a full refund?
In three situations, all of which are about us not delivering what you paid for. The policy calls each one a case for a refund of the full amount.[1]
1. We did not deliver within 3 hours of payment
Most orders arrive far sooner. Our delivery policy describes standard delivery as 10 to 30 minutes and up to 60 minutes at peak times, and the booking page notes that orders between 11pm and 6am IST can take up to 2 hours.[3][4] The refund line is drawn at 3 hours. Before you claim, do look in your spam or junk folder, because the delivery policy asks you to check there if nothing turns up.
2. The PNR was invalid or not verifiable at delivery
The policy wording is precise: the PNR "was invalid or not verifiable on the airline website at the time of delivery". The phrase that matters is "at the time of delivery". That is why we suggest opening the booking on the airline's site as soon as the email lands. If it will not open then, tell us straight away, with a screenshot of what the airline page shows. Our guide on checking a reservation before submission walks through the lookup airline by airline.
3. We made a mistake in the travel details
This covers a name, date or route on the reservation that "differs from what you submitted". The comparison is with your order, not with what you meant to type. So if you entered "Rahul" and we issued "Rahu", that is ours. If you entered the wrong month yourself, it is not listed as a refund case; see the table further down.
Practical tip: keep the confirmation email that summarises your order. It is the easiest way to show what you submitted if a detail on the reservation doesn't match.
When is a refund not given?
The policy lists four non-refundable scenarios.[1] Each one has a reason behind it.
- You changed your plans or no longer need it after delivery. Once a booking is created in the airline's system, the work has been done.
- Your visa application was rejected. The policy states plainly that we do not guarantee visa issuance.
- The airline cancelled the PNR after its validity period. A held reservation lasts up to 2 weeks and the airline decides the exact period, so expiry after that is expected behaviour.
- You booked too early, so the PNR ran out before the appointment. This is the one we most want to help you avoid, and the timing advice below exists for that reason.
Which situations are covered? A side-by-side view
| What happened | Refund under our policy? | What to do |
|---|---|---|
| No reservation 3 hours after payment | Yes, full refund | Check spam first, then message us with your Order ID |
| PNR would not open on the airline site when delivered | Yes, full refund | Screenshot the airline page and contact us the same day |
| We issued a different name, date or route from your order | Yes, full refund | Send the order confirmation and the reservation |
| You entered a detail wrongly yourself | Not listed as a refund case | The booking page says a correction needs a fresh order; ask support if unsure |
| Your trip or appointment changed after delivery | No | Order a new reservation for the new dates when you are ready |
| The visa was refused | No | Reapply with a fresh reservation if you choose to |
| The hold lapsed after its validity period | No | Book close to the date the reservation is needed |
| Booked too early; expired before the appointment | No | Order inside the 24 hours before the appointment, as our terms suggest |
The fourth row needs a little care. The refund policy itself lists our own mistakes as refundable and does not mention mistakes in the details you typed. The booking page answers the related question "Can I change details after paying?" with a no: the reservation is issued exactly as entered, and "a correction needs a fresh order".[4] If your case does not fit neatly into any row, ask support on WhatsApp before assuming either way.
How do you request a refund?
Write to us with your Order ID. The policy names two channels: email to support@dummyticketprice.com or WhatsApp to +91 9986491066.[1]
- Find your order reference. It starts with DTP and appears in the confirmation email and on the payment page. If you have lost it, open find my booking or message us.[5]
- Say which case applies. Late delivery, a PNR that would not open, or a detail we got wrong.
- Attach the evidence you have. A screenshot of the airline's lookup page, or the reservation next to your order summary.
- Keep using the same channel. One thread makes it quicker for the team to follow.
That is all the policy asks for. There is no form to download and no separate claim portal.
How long does a refund take?
Two stages. Once a refund is approved, we process it within 24 hours. Your bank then credits it to the method you paid with, whether UPI, card or bank account, within 5 to 7 business days, depending on your bank's processing time.[1]
Example: a refund approved on a Monday is processed by Tuesday. If your bank takes the full seven business days, the money shows on the Wednesday of the following week. Weekends and bank holidays are not business days, so a refund approved just before a long weekend takes longer in calendar terms.
Payments are taken through Razorpay, so the money returns along the same route it came in. We cannot send it to a different account or card.
Clear terms before you pay
Live PNR you can open on the airline site, ₹699 / $9 per passenger, refund cases published in full.
Three worked examples
These are illustrations of how the published policy reads, not stories from real orders.
Example 1: the overnight order. Priya pays at 1am IST for a reservation she needs at 11am. By 3am nothing has arrived. That is still inside the 3-hour line, and the booking page warns that overnight orders can take up to 2 hours, so she checks her spam folder and waits. If 4am passes with no email, she qualifies for a full refund and can message support with her Order ID.
Example 2: the reference that won't open. Arjun receives his reservation at 6pm and tries it straight away on the airline's Manage booking page. The airline says it cannot find the booking, even after he has retyped the surname and tried the second reference on the PDF. He screenshots the message and sends it to us that evening. A PNR that is not verifiable at delivery is a full-refund case.
Example 3: the postponed appointment. Sana's reservation arrives on time and opens correctly. Two days later the visa centre moves her slot by three weeks. Her reservation was delivered as ordered, so the change in her plans is not a refund case. For the new slot she orders a fresh reservation the day before, as our guide to changed dates suggests.
The pattern across all three: refunds follow what we did or didn't deliver, not what happened to the trip afterwards.
Why is a visa refusal not refunded?
Because the reservation did its job, and the visa decision was never ours to make. Our terms say we are not liable for visa rejections and that the final decision lies solely with the embassy or consulate.[2] A flight reservation is one supporting document among many. Officers weigh your finances, ties, travel history and purpose of travel. No provider can promise an outcome, and you should be wary of anyone who does.
If you reapply, you will want a reservation that is current for the new appointment anyway, since the old hold will most likely have expired. Our guides on rejection reasons and fixes and the Schengen visa cover what to look at in the file.
How do you avoid needing a refund at all?
Most refund questions we see start with timing or typing. Three habits prevent nearly all of them.
- Book late. The terms advise ordering within a day of your appointment, not earlier.[2] The booking page lets you choose delivery "By a specific date (visa appointment)".
- Read the names twice before paying. The checkout reminds you that orders are issued exactly as entered. Copy the passport, including middle names that appear there.
- Open the PNR the moment it arrives. A lookup at delivery is the check the refund policy refers to, so do it while the window is fresh.
Our article on how long a dummy ticket stays valid explains why airlines drop unpaid holds, which is the root of the "booked too early" exclusion.
How is this different from an airline ticket refund?
A reservation from us is not a paid airline ticket, so there is no airline fare to claim back. The only money involved is our service fee, and the policy above decides whether that is returned.
Paid tickets follow the airline's fare rules instead. For carriers covered by US rules, for example, a reservation made a week or more before departure can be held without payment or cancelled without penalty for at least 24 hours.[6] Beyond that, refundable and non-refundable fares behave very differently. If you are weighing a refundable ticket against a reservation, dummy ticket vs refundable ticket compares the costs.
What should you check before buying from any provider?
Read the refund page before the price page. A provider whose refund terms are vague, missing, or promise "refund if visa refused" deserves a second look, because nobody controls visa outcomes. Check that the reservation can be opened on the airline's own site, that delivery times are stated, and that there is a real support contact. Our provider checklist covers this in more depth.
For how a reservation fits into the whole application, see flight reservation for visa and the requirements by country table. Prices per passenger are on the dummy ticket price page:
Need accommodation too? Dummy hotel booking explains how hotel reservations are priced. Or go back to the home page.
Frequently asked questions
01Do you refund a dummy ticket if my visa is rejected?
No. Our refund policy lists a rejected visa application as a non-refundable scenario, and our terms state that the final decision lies with the embassy or consulate. The reservation is supporting evidence of your travel plan. It cannot decide the outcome, so its fee is not tied to the result.
02What if I don't receive my reservation?
Check your spam or junk folder first, since our delivery policy asks you to. Standard delivery is 10 to 30 minutes, longer at peak times and overnight in India. If nothing has arrived within 3 hours of payment, you qualify for a full refund under our policy. Message us with your Order ID.
03The PNR doesn't open on the airline site. Can I get my money back?
Yes, if it was invalid or not verifiable on the airline website at the time of delivery. That is one of the three full-refund cases. Check it as soon as the email arrives, take a screenshot of the airline's response, and send it to us on WhatsApp or email with your Order ID.
04I typed my name wrongly. Is that refundable?
The policy refunds our mistakes, where the reservation differs from what you submitted. Your own typing error is not listed among the refund cases. The booking page says details cannot be changed after paying and that a correction needs a fresh order. If you're unsure, ask support on WhatsApp before ordering again.
05How long until the refund reaches my account?
Approved refunds are processed within 24 hours. The amount then goes back to your original payment method, UPI, card or bank, within 5 to 7 business days, depending on your bank's processing time. We cannot redirect it to a different account.
06My appointment was postponed. Can I cancel for a refund?
Not after delivery. A change of plans or no longer needing the reservation is a non-refundable scenario. A booking made too early that expires before the appointment is also excluded. Book within 24 hours of the appointment, as our terms recommend, to reduce the chance of a reschedule catching you out.
07Where is the official version of the policy?
On our cancellation and refunds page, linked in the footer of every page. Our terms and conditions cover validity, user responsibilities and liability. This guide explains those pages; it does not add to them. If anything here seems to differ, the policy page is what applies.
Sources
All sources last checked: October 2026.
- DummyTicketPrice, Cancellation and refund policy: sections 1 to 4.
- DummyTicketPrice, Terms and conditions: sections 2 to 4.
- DummyTicketPrice, Delivery policy: section 3 (delivery time).
- DummyTicketPrice, Booking page: booking questions and checkout notes.
- DummyTicketPrice, Find my booking.
- US Code of Federal Regulations, 14 CFR 259.5(b)(4), customer service plan, via Cornell Legal Information Institute.
Related: flight reservation for visa · dummy ticket price · sample tickets · refund policy.