Refund policies for dummy tickets work quite differently from refund policies for actual paid airline tickets, since you're paying a small service fee rather than a fare. This guide clarifies what's typically reasonable to expect. You can review our specific policy before booking.
Why dummy ticket refunds differ from airline ticket refunds
When you buy a refundable airline ticket, you're paying for an actual seat that can be released back to the airline upon cancellation, often triggering a partial or full refund. A dummy ticket's fee mostly covers the provider's work in creating and managing a temporary reservation — a service that's already been performed once delivered, which is why refund policies here tend to be more limited.
Reasonable expectation: most providers offer free corrections for errors (like name spelling or date mistakes) rather than full refunds, since the underlying service has already been completed once the document is issued.
Situations where a refund is reasonable to expect
You might reasonably expect a refund if:
- The provider failed to deliver any document at all
- The document delivered has a genuinely invalid PNR that can't be corrected
- There was a clear billing error, such as being charged twice
Situations where a refund is less likely
| Situation | Typical outcome |
|---|---|
| You changed your mind after receiving a correct document | Refund unlikely, since the service was completed |
| Your visa was refused for unrelated reasons | Refund unlikely, since the reservation itself served its purpose |
| A minor error like a name typo | Free correction typically offered, rather than a refund |
Worked example: requesting a correction vs a refund
Suppose you receive your reservation and notice a date is off by one day. In this case, the appropriate request is a free correction, not a refund, since the underlying service (creating a genuine reservation) was performed correctly — just with an input error that needs fixing. Most reliable providers handle this kind of correction quickly and at no extra cost.
How to check a provider's policy before booking
Reputable providers typically make this clear before you pay.
A responsive provider should be able to explain their policy clearly.
Useful reference if you need to raise an issue later.
Frequently asked questions
Is my service fee refundable if my visa is refused?
Generally not, since the reservation itself was delivered and served its documentation purpose. This is different from losing money on an actual non-refundable airline ticket, which is precisely the larger financial risk a dummy ticket helps you avoid.
What if my document has an error?
Most reputable providers offer free corrections for genuine errors like name spelling or date mistakes, rather than requiring a refund and rebooking.
Check the specific refund and correction policy before you pay. This avoids confusion or disappointment later.
Understand our policy before booking
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